All products on Rashi Mitra are digital and delivered instantly. Because of that, refunds are limited to the cases below.
When you are entitled to a refund
- You paid for a question or a pack and a technical fault meant you received no answer.
- You paid for a report and it was not generated or could not be opened.
- You were charged more than once for the same purchase.
- A payment was taken but no credits or product were added to your account.
Request the refund within 7 days of the payment. Email support@rashimitra.in with the Razorpay payment ID and the phone number or email on your account.
What is not refundable
- Questions already answered or credits already used.
- Disagreement with the content of a reading. Readings are guidance, not guaranteed outcomes.
- Reports that were generated and delivered.
- The unused part of a weekly or monthly plan after it has started.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay within 5 to 7 working days of approval. We confirm by email when it is issued.
Cancelling a subscription
A weekly or monthly plan can be cancelled at any time from your account or by email. It stops renewing and remains active until the end of the paid period. No partial refunds are given for the remaining days.
Contact
See the Contact page.